8kbe Privacy Policy

At 8kbe, we value your privacy and are fully committed to safeguarding the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, who we may share it with, and what rights you hold over your own information. By accessing or using the 8kbe platform, you agree to the practices described in this document.

This policy applies to all users accessing 8kbe services from Bangladesh, whether through our web platform or any associated digital channels. We encourage you to read this document carefully before you engage with our games, betting markets, or account features. If you have questions about anything in this policy, you are always welcome to contact our support team.

Information We Collect

We collect different categories of personal data depending on how you interact with our platform. The primary categories include the following:

Account Registration Data

• Full name and date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number used for account access and notifications
• Residential address or city (e.g., Dhaka, Chittagong, Sylhet, Khulna) where required for verification
• Government-issued ID or national identity information as required for KYC compliance

Technical and Usage Data

• IP address, browser type, operating system, and device identifiers collected automatically when you access our platform
• Session timestamps, pages visited, game activity logs, and wagering history generated during your use of the platform
• Payment transaction data including transaction IDs, amounts, and payment method references (e.g., bKash, Nagad, Rocket, Upay) — we do not store full payment credentials

How We Use Your Information

The personal data we collect is used solely for the purposes of operating and improving the 8kbe platform and providing you with a safe, personalised gaming experience. Specific uses include:

• Creating and managing your player account, verifying your identity, and maintaining account security
• Processing deposits and withdrawals through your chosen local payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Delivering customer support, responding to queries, and resolving account or transaction disputes
• Sending you account-related communications such as deposit confirmations, bonus notifications, and security alerts
• Complying with applicable anti-money laundering (AML) requirements, fraud prevention obligations, and responsible gaming commitments
• Analysing aggregate, anonymised usage patterns to improve our games, platform features, and overall user experience

Sharing of Your Information

8kbe does not sell your personal data. We may share limited, necessary information with the following categories of trusted third parties under strict confidentiality obligations:

• Payment processors and gateway providers (such as bKash, Nagad, and Rocket) that facilitate your financial transactions on our platform — these providers receive only the minimum data necessary to process a payment
• Identity verification and KYC service providers who assist us in confirming the identity of players and meeting regulatory obligations
• Law enforcement or regulatory bodies where we are legally required to disclose information pursuant to a valid legal order, court order, or applicable law

In all cases, we require that any third party receiving your data adheres to appropriate data protection standards and uses your information only for the purpose for which it was shared.

Cookies and Tracking Technologies

8kbe uses cookies and similar technologies to provide a smooth and personalised experience on our platform. Cookies are small data files stored on your device that help us recognise returning users, maintain login sessions, remember your preferences, and understand how different areas of our platform are used.

You can configure your browser to decline cookies or to alert you when cookies are being set. Please note that disabling certain cookies may affect the functionality of some features on 8kbe, such as keeping you logged in or remembering your account preferences. We use only functional, analytics, and security cookies — we do not deploy advertising or profiling cookies.

Data Security Measures

8kbe implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encrypted connections for all data in transit, firewalled database servers with restricted access controls, encrypted storage for sensitive account fields, and regular security audits and vulnerability assessments.

While we take all reasonable precautions to secure your data, no system can be guaranteed to be 100% secure. If you become aware of any suspected security breach affecting your 8kbe account, please contact us immediately at [email protected].

Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Account data is generally retained for the lifetime of your active account and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.

Financial transaction records, including deposit and withdrawal histories, may be retained for a longer period in accordance with applicable financial record-keeping requirements. When your data is no longer required, we take appropriate steps to securely delete or anonymise it.

Your Privacy Rights

As a user of the 8kbe platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of Access — you may request a copy of the personal data we hold about you at any time
• Right to Rectification — if you believe any data we hold about you is inaccurate or incomplete, you may request that we correct it
• Right to Erasure — subject to legal retention obligations, you may request that we delete your personal data where it is no longer necessary for us to retain it
• Right to Object — you may object to certain processing activities, including direct marketing communications
• Right to Data Portability — you may request your data in a structured, commonly used, machine-readable format where technically feasible

We aim to respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, and we will notify you accordingly.

Third-Party Links and Services

The 8kbe platform may display content from or references to game providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. These providers operate under their own privacy policies and terms. 8kbe is not responsible for the privacy practices of third-party providers. We recommend you review the privacy documentation of any third-party service before engaging with it.

Children's Privacy and Age Restriction

8kbe is strictly an adult gaming platform. Access to our services is permitted only to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on 8kbe, please contact us immediately at [email protected].

Changes to This Privacy Policy

8kbe reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable laws, or operational requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users through their verified contact details.

Your continued use of the 8kbe platform following any update to this Privacy Policy constitutes your acknowledgment of and agreement to the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data at 8kbe, please do not hesitate to reach out to our dedicated support team. We are available to assist you with data access requests, corrections, or any other privacy-related matter.

Email us at: [email protected]